Terms & Conditions

1. Clinic Identity

Swiss Azura Clinic LLC operates a hair restoration clinic located at:

2. Services

Swiss Azura Clinic provides hair restoration services including:

• hair transplant consultations;
• FUE (Follicular Unit Extraction) hair transplant procedures;
• FUT (Follicular Unit Transplantation) hair transplant procedures;
• beard and eyebrow transplant procedures;
• other hair restoration treatments as agreed.

All procedures are performed by qualified medical professionals. The outcome of any procedure depends on individual patient characteristics, including hair density, scalp condition, and overall health. Swiss Azura Clinic makes no guarantee of any specific result.

3. Booking Process

The booking process at Swiss Azura Clinic proceeds as follows:

• you submit an inquiry through our website or by contacting us directly;
• our team reviews your inquiry and contacts you to discuss your needs and arrange a consultation;
• following consultation, if you wish to proceed, a deposit is required to secure your appointment;
• your appointment is confirmed once the deposit has been received and acknowledged by the Clinic.

Submitting an inquiry or attending a consultation does not, by itself, create a confirmed appointment or any obligation on either party. A confirmed booking exists only once a deposit has been received and the Clinic has confirmed the appointment in writing.

4. Deposits

A deposit is required to confirm an appointment. The deposit amount will be communicated to you by the Clinic as part of the booking process.

The deposit is a partial payment toward the total cost of the agreed procedure. The remaining balance is due as specified by the Clinic before or at the time of the procedure.

Once paid, the deposit is non-refundable. If you need to change your appointment date or the service associated with your booking, please contact the Clinic and review the options described in our Refund Policy.

Deposits are processed through a secure payment gateway operated by ProCredit Bank Kosovo. Swiss Azura Clinic does not store your card details. By proceeding with the deposit payment, you also accept the payment processor’s applicable terms.

Please review our Refund Policy for full details on our non-refundable deposit policy, rescheduling, and cancellations.

5. Patient Obligations

To ensure the safety and success of your procedure, you agree to the following obligations:

• provide accurate and complete information about your medical history, current medications, allergies, and any conditions that may affect your suitability for the procedure;
• disclose any changes to your health or medications between the time of booking and the date of the procedure;
• follow all pre-procedure instructions provided by the Clinic;
• attend your appointment at the agreed time;
• arrange appropriate transportation and aftercare for the day of the procedure;
• follow all post-procedure care instructions provided by the Clinic.

You acknowledge that failure to disclose relevant medical information may affect the safety of the procedure and could affect whether the Clinic can offer an alternative arrangement if the procedure cannot proceed as a result.

6. Medical Suitability

Swiss Azura Clinic reserves the right to decline or postpone a procedure if, in the clinical judgement of its medical staff, proceeding would not be safe or appropriate for the patient at that time.

If a procedure cannot proceed due to a medical reason identified at the time of the appointment, the Clinic will discuss an alternative date or service with you where possible. Any alternative arrangement is subject to Clinic confirmation and does not create an automatic refund of the deposit. The deposit remains non-refundable, subject to any rights that cannot be excluded under applicable law.

7. Cancellation and Rescheduling

Cancellation, rescheduling, and service-change terms are set out in our Refund Policy, which forms part of these Terms & Conditions. Please read it carefully before confirming your booking.

To cancel, reschedule, or request a service change, please contact us as early as possible at info@swissazuraclinic.com.

Requests are subject to availability, medical suitability, and written confirmation by the Clinic. A cancellation does not entitle you to a refund, and a reschedule or service change is not guaranteed. Please see the Refund Policy for the complete terms.

8. Pricing

All prices are communicated to you as part of the consultation and booking process. Prices are quoted in the currency specified at the time of booking.

The total cost of the procedure is agreed between you and the Clinic before the deposit is made. Swiss Azura Clinic will inform you of any adjustments to the agreed scope or cost of the procedure before they are applied, and no additional charges will be applied without your agreement.

9. Limitation of Liability

Swiss Azura Clinic will perform all procedures with reasonable care and in accordance with applicable professional and medical standards.

To the maximum extent permitted by applicable law, Swiss Azura Clinic’s liability to you is limited to direct losses arising from our negligence or breach of contract, and does not include indirect or consequential losses, loss of earnings, or damages arising from matters beyond our reasonable control.

Nothing in these Terms & Conditions limits liability for death or personal injury caused by our negligence, or for any liability that cannot be excluded or limited under applicable law.

10. Photographs and Records

The Clinic may take clinical photographs before, during, and after your procedure for medical records purposes.

Photographs will not be used for marketing or promotional purposes without your separate, explicit consent.

11. Privacy

Your personal data is handled in accordance with our Privacy Policy, which describes how we collect, use, and protect your information. Please review our Privacy Policy before booking.

12. Amendments

Swiss Azura Clinic may update these Terms & Conditions from time to time. The version in effect at the time of your booking will apply to that booking. We encourage you to review these terms before each booking.

The date at the top of this page shows when the Terms & Conditions were last updated.

13. Governing Law

These Terms & Conditions are governed by the laws of Kosovo. Any disputes arising from your use of our services or these Terms & Conditions will be subject to the jurisdiction of the competent courts of Kosovo, unless otherwise required by applicable mandatory law.

14. Contact

Questions about these Terms & Conditions can be directed to: