This Refund & Cancellation Policy applies to every deposit paid in connection with a consultation, appointment, procedure, or treatment package at Swiss Azura Clinic LLC (“Swiss Azura Clinic”, “we”, “us”, or “our”).
By proceeding with a deposit, you confirm that you have read and understood this policy. This policy forms part of our Terms & Conditions. Please review it before making a payment.
1. Scope and Purpose of the Deposit
A deposit is required to reserve an appointment and allow the Clinic to allocate clinical staff, facilities, equipment, and preparation time for you. The deposit is a partial payment toward the agreed procedure or treatment, and will be applied to the total cost if the agreed service goes ahead.
The remaining balance is due before or on the day of treatment, as confirmed by the Clinic. The exact deposit amount and agreed service are shown or communicated to you before payment.
2. Deposits Are Non-Refundable
Once a deposit payment has been successfully completed, the deposit is non-refundable. Swiss Azura Clinic will not return the deposit to the original payment method, issue a cash refund, or provide a refund through the website.
This rule applies regardless of when the request is made and whether the request is described as a cancellation, change of mind, inability to travel, personal circumstances, or another reason for not proceeding with the original appointment.
A request to cancel an appointment does not create a right to a refund. The Clinic may discuss a reschedule or service change with you under Section 4, but no change is available automatically and no change creates a refund right.
3. Cancellations, Late Changes, and No-Shows
If you no longer wish to attend your appointment, please notify the Clinic as soon as possible. Notification helps our team manage the schedule, but it does not make the deposit refundable.
- cancelling before the appointment date does not entitle you to a refund of the deposit;
- cancelling shortly before the appointment may limit the alternative dates or services the Clinic can offer;
- failing to attend your appointment without contacting the Clinic is a no-show and does not entitle you to a refund or an automatic replacement booking;
- the website cannot be used to cancel a deposit payment or request its return.
4. Rescheduling or Changing the Service
If you need a different appointment date or want to discuss a different service, contact the Clinic directly at info@swissazuraclinic.com. Please contact us before the scheduled appointment whenever possible.
Rescheduling
We will review your request and, where possible, offer an alternative date. Any reschedule is subject to Clinic availability, medical suitability, and written confirmation from the Clinic. A rescheduled appointment does not convert the deposit into a refundable payment.
Service changes
You may contact us to discuss changing the procedure or treatment associated with your booking. The Clinic must confirm the change before it takes effect. A service change may affect the appointment date, treatment plan, total price, balance due, or medical requirements.
Any increase in the agreed price must be paid as confirmed by the Clinic. If the requested change cannot be accepted, the original deposit remains non-refundable.
A reschedule or service change is not guaranteed. If the Clinic cannot offer an alternative that works for you, the deposit still cannot be refunded, subject to any rights that cannot be excluded under applicable law.
5. Changes by the Clinic or Medical Suitability
The Clinic may need to postpone, modify, or decline a procedure if a medical assessment shows that proceeding would not be safe or appropriate, or if the Clinic needs to change its schedule. We will contact you to discuss an alternative date or service where possible.
A Clinic-initiated change or a medical postponement does not create an automatic refund of the deposit under this policy. The deposit may be applied to an alternative arrangement only when the Clinic confirms that arrangement. Nothing in this policy excludes a refund or other remedy where applicable law requires one.
6. Payment Errors and Unauthorized Transactions
This policy concerns a valid deposit paid for a booking. If you believe that a payment was duplicated, processed in error, or made without your authorization, contact us immediately at info@swissazuraclinic.com with your name, payment date, amount, and deposit reference if available. We will review the payment record and work with the payment provider where necessary.
Please contact the Clinic before raising a payment dispute where possible. Nothing in this policy limits any mandatory rights or protections available under applicable law.
7. How to Request a Reschedule or Service Change
There is no online refund form because deposits cannot be refunded through the website. All requests to reschedule or change a service must be sent directly to the Clinic:
Swiss Azura Clinic LLC
Str. Bekim Fehmiu
Derand Hotel, Floor −1
Prishtinë, Kosovo
Include your full name, appointment date, deposit reference, current service, and the new date or service you would like to discuss. We will confirm any approved change in writing.
8. Questions About This Policy
If you have questions about a deposit before paying, please contact the Clinic so we can clarify the appointment, service, and payment terms before you proceed.
Questions about this policy or an existing booking can be sent to info@swissazuraclinic.com.